FREQUENTLY ASKED QUESTIONS

What is so special about Devgad Alphonso Mangoes?


Mangoes grown here are characterised by their distinct aroma, smooth exterior, thin skin and thick saffron pulp. The variety is different from the Alphonso mangoes grown in the Ratnagiri district. Such is the popularity of the Devgad Alphonso Mango that vendors often pass off other similar looking mangoes under the name of Devgad Alphonso.




What are grades/ sizes of a mango?


Grade A1+ – Largest: 300 gms average. Grade A1 – Largest: 275 gms average. Grade 1 – Large: 250 gms average. Grade 2 – Large: 225 gms average. Grade 3 – Medium: 200 gms average. Grade 4 – Medium: 175 gms average. Grade 5 – Small: 150 gms average. Grade 6 – Small: 125 gms average.

The weight of the mango does reduce as it ripens due to loss in moisture. However, there is no difference in the quality and taste of the Alphonsos throughout all grades.




How are mangoes processed and packed?


The stage of ripened mangoes are determined by the time taken for transfer to the final destination of delivery. All mangoes are then thoroughly examined for any skin flaws. This examination is done prior to the mangoes being wrapped in a cushy foam net.The exterior of the carton is made of strong 5 ply E-Flute. Ultimately, each carton is then properly strapped and sealed making a long distance travel worthwhile. Since we only harvest the day you order with us; by the time they reach you they are semi-ripe.




How to know whether the mangoes are ready to eat?


You know mangoes are ready when they feel soft if you gently press it in your hand with fingers against your palm, when they smell sweet at the top, when they have wrinkles on the skin. It is NOT necessary that mangoes will turn completely yellow the way they are advertised, they might be semi-green since they are naturally riped.




Once we receive mangoes, does it require any special care in the home environment?


Yes it does. To withstand transportation time, multiple courier handling points and heat, we make sure we pack mangoes accordingly so that they reach the party in the right condition, which means mangoes may still be raw and greenish while there are received, and thus you might want to read the following tips:

a. Do not cut the mangoes as soon as you receive them, please let them ripen, turn little yellowish and softer with a sweet smell. If you cut them before time, they will taste sour.

b. Do not refrigerate the mangoes, keep them within the grass at a room temperature

c. Do not keep them in an AC room

d. Once they are ripened, and ready to eat, you can put them in the fridge to increase the shelf life.

e. You can also put them into a fridge for two hours before cutting them

f. Wash the mangoes with warm water before cutting them or before putting them in fridge after they have ripened.

g. As soon as you receive the box, take out the all the mangoes and put them in open air for 30 mins and then repack them in order of their color, green ones at bottom and yellowish at top, repeat this process daily, these will help mangoes from turning black.




Refund and Cancellation Policy


RETURN POLICY

The perishable nature of the product restricts us to keep the fruits stored for a longer time and hence doing so shall only deteriorate the quality of the product. Hence, we do not entertain returns except if the products that you have received are damaged.



CANCELLATION POLICY

Once you place an order, our farmer members harvest the fruits to process your orders. You are aware that fruits once harvested, cannot be put back on to the trees. Hence, as a policy, orders once placed and paid for will not be cancelled.
We may, at our sole discretion, consider postponement of your order, provided we get your update soon enough and operationally we are in a position to do so